Returns & Exchanges

Thanks for shopping at PRIVATE CARTEL!
If you are not entirely satisfied with your purchase, we’re here to help.

• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached.
• Your item needs to have the receipt or proof of purchase.

Items Not Eligible
Due to sanitary reasons, bodysuits, swimwear, intimate wear, and socks are not refundable.
Sale Items
All sale items are considered final and non-refundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

How To Return Your Item

U.S. Customers

• Return through your local USPS post office in over 35,000 locations
• You'll find a pre-paid label on your returns note in your parcel
• Your return will be processed in approximately 10 working days

International Customers

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Mail your item back to:

9903 Santa Monica Blvd.
Suite 718
Beverly Hills, CA 90212

Contact Us
If you have any questions on how to return your item to us, contact us at:
1(424) 442-9314